You must complete both the online and in-class components in order to receive your certificate. The online training should be completed before attending your practical course. If you do not think you will complete your Red Cross online course before your practical training, please call or email us as soon as possible at 604-354-6199 or firstname.lastname@example.org for next steps.
IMPORTANT: Please only create your account once - if you have an existing account, follow the instructions from Step 7. If you receive an email from Red Cross with an invitation to create an account please only click the link once OR follow the instructions below, as clicking "Create an Account" multiple times will lead to issues.
IF YOU DO NOT HAVE A RED CROSS ACCOUNT:
Step 1: Click here to login OR go to https://myrc.redcross.ca/en/(We highly recommend using a private/incognito window due to website issues) Step 2: In the top right hand corner of the page, click on "SIGN IN / REGISTER" Step 3: Select " Don't have an account" SIGN UP NOW Step 4: Enter youremail address as provided to Life Preservers and click SEND VERIFICATION CODE Step 5: Check your email and enter the code, then press VERIFY CODE Step 6: Enter your chosen password and press 'CREATE' and follow from Step 7 onwards
IF YOU HAVE A RED CROSS ACCOUNT:
Step 7: Login to your Red Cross Account (We highlyrecommend using a private/incognito window due to website issues) Step 8: On the right side of the page beside the Blue Question Mark - Select MY PROFILE Step 9: From the MY PROFILE menu: Select MY ONLINE COURSES Step 10: Activate your COURSE Step 11: Enter your COURSE and complete it on your own timeline; you can start and stop as much as you like until you complete the full course.
Trouble Accessing Your Online Course?
Common issues we have seen include messages such as "Error ID", "Unauthorized Access", "Account Not Found" and "Medical Terminology". If you are experiencing such an issue, Red Cross advises that you try the following:
1. Confirm your Red Cross account email matches the one provided to Life Preservers; if it does not, please create an account with the correct email 2. Use a private or incognito window to log in 3. Use a different browser to login
If you get to this stage and none of the above works, you will have to contact Red Cross to reset your account. Please send a screenshot of your account issue to email@example.com and note that the steps above did not work.
You can also call Red Cross directly at 1-877-356-3226. Their business hours are 9am to 5pm Monday to Friday.
Additional Resource - Canadian Red Cross First Aid Manual
Emergency First Aid Students should review Chapters 1-9
Standard First Aid Students should review Chapters 1-15